These terms apply to appointments with HairBiba, whether they happen in the home salon at 10 High Street, Yelling, or at your own address. Booking an appointment means you accept them. Nothing here takes away the rights you have under the Consumer Rights Act 2015.
Booking an appointment
Bookings are taken online on this site, or by phone and WhatsApp on 07960 632388. Online bookings take a 50% deposit, paid by card on a secure Wix checkout, and the appointment is confirmed once that is paid and you have the confirmation email. Live availability and current prices are on the booking page, and that is the version to go by.
Please book the right length of appointment. Colour and long hair take longer, and if a booking is too short for what you want doing I may have to shorten the service or move you to another day.
Home visits
Home visits are booked by choosing your treatment, saying yes to a home visit and entering your postcode. They are available for treatments of £35 or more and cost the service price plus a call-out charge of £12.50 up to 7 miles, £18 up to 13 miles, £25 up to 20 miles and £35 beyond 20 miles (measured in a straight line from PE19 6SD), covering fuel, wear on the car and travel time, shown before you book. A home visit also books travel time into the appointment, from 30 minutes nearby to 90 minutes beyond 20 miles. The service area is roughly a 30 to 40 minute drive from Yelling. Anywhere further is often still possible, but ask first.
For a home visit I need:
- Somewhere to park within reasonable reach of the door
- A hard floor or a space that can take a little water and cut hair
- A power socket, and access to a sink or bath for washing where the service needs it
- Pets settled somewhere else while I am working
There is no hydraulic chair and no portable backwash, so hair is washed at your sink or bath. If I arrive and the space genuinely cannot be worked in safely, I will do what I can and the call-out charge still applies.
Skin tests before colour
A skin test is required at least 48 hours before any colour, tint or lash treatment. This is not negotiable. It applies the first time you have colour with me, and again if you have had a reaction to anything since, if your medication or health has changed, or if it has been a long time since your last appointment.
If you have not had a valid skin test in time, the colour cannot go ahead. In that case the appointment either becomes a cut or blow dry, or it is rebooked. Please tell me before your appointment about any allergy, any previous reaction to hair products, henna or box dye you have used, and any medication or treatment that affects your skin or hair.
Cancellations and no-shows
Give me as much notice as you can if you need to change or cancel. As a rule of thumb that means at least 24 hours, because a slot given up on the day is very hard to fill and a home visit means travel already committed to.
If you cancel or move your appointment with at least 24 hours' notice, your deposit is refunded or moved to the new appointment. Inside 24 hours, or if you do not turn up, the deposit may be kept to cover the slot. Life happens, and a one-off is handled case by case. Where it becomes a pattern I may decline further bookings.
If I have to cancel, which is rare, I will tell you as early as I can and offer you the first suitable slot I have. Anything you have paid in advance for an appointment I cancel is refunded in full.
Running late
If you are running late, ring or message me. I will fit in what I can in the time left, but appointments after yours cannot be pushed back, so a shorter version of the service may be all that fits. Arriving more than fifteen minutes late to a colour usually means it has to be rebooked.
Payment and prices
A 50% deposit is paid online when you book, unless you choose to pay in full. The rest, including any home visit call-out, is due at the end of the appointment, by card or cash. Prices are on the booking page and are held as accurately as possible, and some are "from" prices, because hair is not uniform: length, thickness and how much product a head takes all move the price. If your hair is going to need more than the booked service allows for, I will tell you what it costs before I start rather than after.
What I can and cannot promise
I will always tell you honestly what is achievable with the hair in front of me. Colour behaves differently on different hair, and previous box dye, henna, home bleach or heat damage all change what is possible in one sitting. Getting to a target shade sometimes takes more than one appointment, and I will say so before we begin rather than promise something that would wreck your hair.
Aftercare matters. If you use the wrong products, wash colour out with harsh shampoo or go swimming in chlorine straight after a treatment, the result will not last as it should.
If you are not happy
Tell me. Ring me on 07960 632388 or message me on WhatsApp within seven days of your appointment, and I will look at it with you. Where something is genuinely down to my work I will put it right at no charge. A change of mind about a colour we agreed on, or damage from products used afterwards, is a new appointment rather than a correction, and I will be straight with you about which it is.
Children and under-16s
Children are welcome. Anyone under 16 needs a parent or guardian present for the whole appointment, and colour services are not carried out on under-16s.
Photographs
I only take photographs of your hair with your say-so, and I ask again before anything is posted. You can change your mind at any point, including after a photo has gone up, and I will take it down. How photographs are stored is covered in the privacy policy.
Your information
What I hold about you, why, and what you can ask me to do with it is set out in the privacy policy.
This website
The content on this site is mine, and the photographs are of real client work. Please do not reuse them elsewhere. Prices, availability and service details on the booking page are the live version. Online bookings and payments are handled by Wix Bookings and Wix Payments, whose own terms apply to that part.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.
Questions
Anything here you want to check, ring me on 07960 632388, message me on WhatsApp, or email hello@hairbiba.co.uk.